Admin: members (admins)

Members, giving Pro and admin roles are on one page. Everyone who has created a Account is in one list, whichever platform they signed in on (Android, iPhone or web): name, email, platforms used, last activity, plan, status and role badges ("Owner", "Admin", "Pro granted"; only icons on a phone). People who bought a subscription on Google Play or the App Store also get a badge on their row: an hourglass for "Free trial", a card for "Paying subscriber"; next to it is the plan's list price (e.g. 799 TL/year; for a trial, what will be charged when it ends), and hovering also shows the store. People who use the app with a Google Play or App Store subscription without signing in to a Account also appear in the list as "Subscriber without account" (they have no email; store, plan, end date, device and version are shown). Emails that were given Pro or admin but haven't created an account yet appear with the line "Hasn't created a Account yet". User files are not here; only account information.

The single line under the title shows total members, active in the last 7 days, paying, Pro granted, admins and the Android, iPhone and Web counts (platform counts are hidden on a phone). Tapping the "Pro granted" or "admins" count filters the list to that role. Only the list scrolls; the title, search and filters stay in place.

Filtering: the "Search email or name" box, "All roles" (Pro granted, admins, Pro + admin, no role), "All plans" (paying and Pro granted, trial, free, subscribers without account), "All platforms" and "All members" (active, last 30 days, inactive, closed). On a wide screen the filters are on the same row as search; on a phone they open with the filter button next to search, which shows how many filters are selected.

Sorting: the menu with an arrow icon at the end of the filters: "Last activity first" (default), "Newest member first", "Oldest member first", "Last sign-in first", "Most usage first" (this month's cloud voice minutes + Ai pages) and "Name A-Z". Your choice stays in this browser; reopening the page brings the same sort. When sorting by new member or last sign-in, that date is also written under the row.

Location: the row and the member window show "Approximate location" (e.g. Kadıköy, Istanbul · Turkey), with the platform and time it was seen. It is estimated on the server from the member's connection IP address; the IP is not stored, it can be wrong for VPN users and it is missing for people who turned off "Share usage data". Tap the globe "countries" count in the header line to open "Countries and cities": each country's member count, share and most common cities. Tapping a country filters the list to it; the same filter is in the "All countries" menu. The search box also matches city and country names. Location arrived on 8 November 2026; older members' locations fill in when they open the app again.

Plan label: "Free" is a member who hasn't used cloud voice or Ai yet (the one-time trial starts with the first use), "Trial" is a member whose trial allowance (10 min voice + 10 Ai pages) is running, "Trial ended" is a member who used it up but has no paid plan; for the others the plan name is shown. If a store subscription is in its free trial (e.g. the 7-day free yearly trial on the App Store), "(free trial)" is added next to the plan; the "All plans › Trial" filter shows these too. Hover over the label to see what it means.

Purchase activity: the "Activity" list in the member window shows the subscription start (trial included), renewal (charged), cancellation (renewal turned off), expiry, refund, linking to an account and pack purchases with date and time. App Store activity arrives instantly through Apple's server notifications; even if the user never signed in to a Account or never opened the app again, they appear in the list as a "Subscriber without account" row, and once they link the purchase the activity moves to the account's window. Google Play activity appears as the app talks to the server. In Purchases a subscription in its trial carries a "Free trial" badge and is not added to the spend total.

Versions and devices: in the member window "Live Android" shows the production version everyone gets on Google Play; if there is a newer version in closed testing, "Closed test v…" is written next to it. "Live iPhone" is the version on the App Store (App Store search can see a new version a few hours late; if it comes back empty it is checked again every 5 minutes). Next to each device it says "Up to date", "Old, live is …" or, if it's on a test version, "On the closed test version".

1. 1Click a member; at the top of the window are the "Give Pro" and "Admin" switches, and below them the account information and (with the "See usage experience" permission) screens, durations, features and signals.

If the window says "Couldn't get device, version and purchase information" or "Couldn't get usage data", the cloud server didn't respond at that moment; the request is repeated once automatically after 1.5 seconds, and if it still fails, the reason (timeout, network, server error) and a "Try again" button appear next to it.

1. 1"Refresh" fetches the list from the server again; it doesn't refresh by itself while the page is open.

If Admin doesn't show or doesn't open: if there is a " Account connection lost" card in the account menu and on the page, the browser can't read your Account (for example, the browser cleared its storage). The site first tries to reconnect by itself; if that fails, press "Sign in again" on the card, you return to the same page after sign-in and Admin comes back. If the card says "Couldn't reach the server right now", your permissions are intact; try again in a moment with "Try again". Meanwhile the menu stays in place according to your last known permissions.

If "Couldn't read the Firebase user list" appears above the list, the cloud server couldn't read the account list in Firebase; at that moment only accounts that have reached the server at least once after sign-in are shown. For the full list, the quillo-play service account needs the "Firebase Authentication Viewer" role in Google Cloud › IAM.